FREQUENTLY
ASKED QUESTIONS

FAQ's

Yes! We can accommodate up to 3 baby/children seats per vehicle. At the time of booking, let Customer Service know you will be travelling with a child 0-8 years of age.

 

  • Rear-facing seats: 0-4 years
  • Forward-facing seats: 6 months-8 years
  • Booster seats: 4 years-8 years

We offer 2 complimentary baby car seats and/or children’s booster seats for your convenience – FREE! A 3rd child seat can be supplied at the cost of $15 per trip.

We accept debit card and credit card (EFTPOS) payment including Visa, Mastercard or American Express – no surcharge applies.
We’re accommodating! We understand that things pop up unexpectedly and circumstances change. Give us a call and where possible we’ll try to reschedule your booking.
You may be entitled to a credit or full or partial refund depending on how much notice you give us. Please refer to our Terms and Conditions for more information.
As long as the weather conditions are not considered dangerous, tours/transfers operate as normal.
With the exception of water, the consumption of food and beverages is not permitted in any vehicle. This ensures the health and safety of our passengers as well as the cleanliness and hygiene of our vehicles; please help us to maintain our service standards. Please refer to Terms and Conditions for information on possible cleaning fees should cleaning services be required.
You have full, private use of the vehicle. There is no need need to ride share. Only you or your group travel in the vehicle with no other pick-ups or drop-offs en route, unless requested by you.
Luggage will be stored in the boot of all vehicles. A luggage allowance of 1 medium suitcase (approx. 20kg) and 1 carry on hand luggage (approx. 7kg) per passenger, which is the same as most airline requirements. Please advise Customer Service at the time of booking if you will be travelling with additional or oversize luggage so we can arrange alternate options, if required. Fees may apply, depending on volume and capacity.
Flight details are requested to ensure your flight is on schedule for arrival. Where possible, if your flight is delayed, we will do our best to meet the late flight so there is no interruption to your service.
Coast Tours and Transfers prides itself on its transparency. What you see is what you get – no hidden fees will be charged for toll roads, fuel costs, airport parking etc. Please review our Terms and Conditions for more information.

Have Questions?

Contact us by phone or email for more information.

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