TERMS AND CONDITIONS
The following Terms and Conditions form part of any booking or quotation provided for tour and/or transfer services by Coast Tours and Transfers. You agree that by proceeding with a booking, accepting a quotation or agreeing to any service provided, you are bound by the Terms and Conditions as set out below.
Booking agents shall ensure all terms and conditions are communicated clearly with their clients.
Account holders, please refer to your account terms.
BOOKING DETAILS & PAYMENT METHOD
Prices are in Australian dollars (AUD) and include 10% Goods & Services Tax (GST).
Coast Tours and Transfers is a pre-booked service. Payment in full by credit card is required and must be received 7+ days prior to travel. Bookings made within 7 days of the travel date require payment in full at the time of booking.
All prices are subject to change without notice. However, once a booking is confirmed by email, the agreed price at the time of booking will not be affected by seasonal price rises. Confirmed bookings and prices are held firm unless there is a change in the details as quoted.
Quotations are valid for a period of 14 days from the date of issue.
When emailing a booking request, this is not a confirmed booking. Confirmation will be sent via email as it is subject to vehicle availability.
PASSENGER INFO & CHILD RESTRAINTS
At the time of booking, let Customer Service know you will be travelling with a child 0-7 years and a baby/child booster seat will be provided FREE on request. Safety is paramount at Coast Tours and Transfers and your child’s life is priceless!
Infant; 0-3 years old.
- In accordance with Queensland passenger transport legislation, children aged 0-3 can be held on the lap of an adult travelling passenger.
Child; 3-13 years old.
- In accordance with Queensland passenger transport legislation, children 3-13 years old must occupy their own seat.
Children are charged at the child rate (tours only) or at the per person rate (transfers and charters only).
Passengers under the age of 16 years old must be accompanied by an adult at all times. Any child between 5-12 years travelling alone must be booked as an Unaccompanied Minor, additional charges apply for escorting unaccompanied minors. Coast Tours and Transfers will not transport children under 5 years as an unaccompanied minor.
- Proof of Concession is required when boarding.
Seniors are charged at a concession rate (tours only) or at the per person rate (transfers and charters only).
Standard luggage approx. 1x large suitcase (up to 20kg) and 1x carry-on (7kg) per passenger is permitted. This is based on the general size and weight guidelines used by most airlines.
All excess luggage including additional suitcases and/or bags, sporting equipment, prams/strollers, portacots etc must be advised when booking, additional charges may apply. It is necessary to declare any additional luggage to ensure an appropriate size vehicle is dispatched for your transfer.
Additional luggage costs are as follows;
- Surfboards: $15 per board
- Ski bags: $15 per ski bag
- Bike box: $15 per bike box
- Golf clubs: $15 per set
- Pram/Buggy: $10 per pram/buggy
- Baby/booster seat: $10 per baby/booster seat
- Additional suitcases/bags (exceeds quantity of passengers): $10 per suitcase
Maximum charge of $30 for additional luggage when carrying in vehicle only. Excessive luggage will require transport by luggage trailer. Luggage trailers are available by request only, contact Customer Service for a quote. Pricing is based on the size of the trailer required.
Undeclared luggage will be automatically charged to the credit card authorised for the transfer at the time of booking and may include an additional administration fee.
CANCELLATION & REFUND POLICY
You may be entitled to a full or partial refund depending on how much notice you give us;
- More than 7 days’ notice prior to departure; full refund issued less $22 booking fee.
- 7 days’ or less notice prior to departure; 50% of the fare is refunded.
- Less than 48 hours notice of cancellation and/or failure to board; no refund is given.
Refunds will be made directly to the credit card authorised for the transaction only.
Coast Tours and Transfers will not offer a refund if the service cannot run due to unforeseen circumstances out of Coast’s control including but not limited to Natural Disasters ie; floods, cyclones and bushfires etc.
Please be on time for your departure as there are no refunds if you miss your pickup (transfers). Late departure for tours will result in less time attending each destination.
BOOKING CHANGES / RESCHEDULING
Changes to bookings are subject to availability. Please carefully check your booking confirmation email and notify Customer Service promptly if any information is incorrect. Whilst Coast Tours and Transfers exercises due care, we will not be held responsible for incorrect information provided by the Customer and/or Agent.
Rescheduling and/or changes of bookings incur a $22 administration fee, a minimum of 24 hours’ notice prior to travel is required. Requests are to be submitted by email to firstname.lastname@example.org
For any changes on the day, please contact our Operations Department on 0400 152 362.
LATE FLIGHTS / CRUISES
If your flight or cruise ship has been delayed, call Customer Service on 0400 152 362 as soon as you are aware and we will make every effort to accommodate your needs. At the time of booking, we recommend updating your flight details with us so our Operations Department can check the status of your flight and make alternate arrangements with our drivers, where possible. Please review our Complimentary Wait Times below for more information.
Whilst we will make every effort to ensure our guests receive optimal service, we recommend that our guests hold adequate travel insurance before commencement of service as Coast Tours and Transfers can not be held responsible for commercial flight, connecting flights or cruise ship delays.
EARLY FLIGHTS / CRUISES
In the event that the plane/cruise ship arrives early, Coast Tours and Transfers will endeavour to meet the earlier than expected flight/cruise, when possible. If this is not possible, your driver will meet you at the time outlined in your booking confirmation. Please remain at the designated meeting point until you meet your driver.
COMPLIMENTARY WAIT TIMES
We will provide, at no cost, complimentary wait times as per the following table.
International Airport Terminals: up to 60 minutes from scheduled flight arrival
Domestic Terminals: up to 30 minutes from scheduled flight arrival
All other locations: up to 10 minutes
Additional charges apply where the driver is kept waiting at the pick up point, for any reason, for longer than the Complimentary Wait Time. Waiting fees are charged at $10 per 10 minute block, excess airport parking fee may also apply.
Whilst enroute to your destination, stop-overs to pick up keys, groceries, liquor etc must be agreed to prior to your travel date, please contact Customer Service to discuss your individual requirements. Should a driver authorise any undeclared stops whilst in transit, waiting fees as well as the additional transit time are chargeable, toll and parking fees may apply. Stop-overs are charged at $10 per 10 minute block.
All Waiting time and Stop-over fees will be automatically charged to the credit card authorised for the transfer at the time of booking.
Drivers will meet passengers 25 minutes after scheduled flight arrival time, at the luggage carousel designated for your flight.
Drivers will meet passengers 45 minutes after scheduled flight arrival time, at the Arrivals Hall (just outside Customs exit doors), inside the terminal.
If you can not locate your driver, please call Customer Service on 0400 152 362 for assistance.
Our tours and transfers operate to Australian Eastern Standard Time (Queensland). Please bear this in mind when booking transport to or from NSW Northern Rivers and Byron Bay during Daylight Savings time.
LAST MINUTE BOOKINGS
Last minute bookings incur a Same Day booking fee of $20 when travelling the same day as booking transfers or private charters.
TOUR TIMES / CHANGES
Whilst we will make every effort to have you back at your hotel/residence at the time indicated, this may be affected by circumstances beyond our control eg; traffic and/or weather conditions.
Coast Tours and Transfers reserves the right to cancel tours, change routes and itineraries or substitute vehicles without notice. Under these circumstances, we will work with you to reschedule, if possible, or provide a full refund or gift certificate for use at a later date.
REFUSAL TO BOARD
Drivers have the right to refuse any passenger to board a vehicle, if he or she feels that the passenger is aggressive, intoxicated or poses a danger to any other passenger or driver. If a passenger becomes aggressive during transportation the driver may request that the offending person exit the vehicle or instantly terminate the service. No refunds will be issued.
DAMAGES & CLEANING FEES
The hirer is liable for the behaviour of all their associated passengers and will be accountable for any damage caused to both the interior and exterior of the vehicle and to its contents by themselves or any of the passengers on board.
With the exception of water, the consumption of food and beverages is not permitted in any vehicle. This policy ensures the health and safety of our passengers as well as the cleanliness and hygiene of our vehicles.
If there is any deliberate or inadvertent damage to the vehicle, its’ contents, or if elements have been misplaced, then the repair will be quoted at a cost with an additional administration fee charged by Coast Tours and Transfers to replace or repair the damaged/soiled objects. Any repairs that are to be undertaken will be quoted accordingly by a certified repairer.
Credit card details will remain on file until completion of services. Coast Tours and Transfers reserves the right to charge a cleaning fee to the credit card authorised at the time of booking.
The below is to be used as a guideline only for chargeable cleaning fees, and is subject to additional costs for significant mess;
Small interior/exterior mess; requires vacuuming or minor clean $20
Moderate interior/exterior mess; small food or beverage spills on fabric or other hard to clean surfaces, minor bodily fluid messes $80
Major interior/exterior mess; large food or beverage spills on fabric or other hard to clean surfaces, major bodily fluid messes (including vomit) $150
The hirer accepts that there is a no smoking policy in the vehicle at all time, this is in accordance with legislation. A cleaning fee of $150 will be charged if the hirer or associated passengers are found to be smoking in vehicles. The company also does not permit the consumption of alcohol or illicit drugs whilst in the vehicle. Failure to comply with this policy will result in the termination of hire, no refund will be given.
Coast Tours and Transfers accept no liability or responsibility for any delayed/cancelled flights, delays caused by traffic and/or traffic accidents, unforeseen vehicle breakdowns, severe weather conditions or for any other circumstances beyond our control.
Coast Tours and Transfers does not accept responsibility for any losses, injury, death, damage or delays.
All luggage is the sole responsibilty of the passenger. Coast Tours and Transfers accepts no responsibility for any loss or damage to luggage, whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents. Therefore, please keep an eye on your luggage at all times.
Whilst we will make every effort to keep our guests and their belongings safe and transport guests in a timely manner, we recommend that our guests hold adequate travel insurance before commencement of service.
Coast Tours and Transfers has full Government Accreditation as a Tour Operator and carries Business Liability, Public Liability and CTP Insurance. All drivers are police checked, pass in-house driving skills tests and have clean driving records.
This policy outlines our commitment to protecting the privacy of the personal information that we collect either directly from you or via our website www.coasttours.com.au
If you do not wish to provide personal information to us, you do not have to do so. However, this may affect your use of our website and may impact on the products and services we are able to offer to you.
We will only ever use the personal information that we collect from you for the purposes of providing our products and services to you, including communicating with you, and for our internal record keeping and marketing purposes. We will not share this information with any third party, except in conjunction with the products and services we are providing to you, or unless required to do so by law, as set out in the Privacy Act 1988.
You may request details of the personal information that we hold about you. If you believe that the information is incorrect or out of date, please contact us with your updated details, so that we can make changes.
Coast Tours and Transfers is committed to ensuring that your privacy is protected. For any questions or concerns, please contact us on 0400 152 362.
COAST TOURS AND TRANSFERS
ABN 74 470 924 63
Terms and conditions are subject to change without notice.