TERMS AND CONDITIONS
The following Terms and Conditions form part of any booking or quotation provided for tour and/or transfer services by Coast Tours and Transfers. You agree that by proceeding with a booking, accepting a quotation or agreeing to any service provided, you are bound by the Terms and Conditions as set out below.
BOOKING DETAILS & PAYMENT METHOD
Prices are in Australian dollars (AUD) and include 10% Goods & Services Tax (GST).
Payment in full by Direct Deposit or Credit Card is required and must be received 7+ days prior to travel. Bookings made within 7 days of the travel date require payment in full at the time of booking.
All prices are subject to change without notice. However, once a booking is confirmed by email, the agreed price at the time of booking will not be affected by seasonal price rises. Confirmed bookings and prices are held firm unless there is a change in the details as quoted.
Quotations are valid for a period of 14 days from the date of issue.
When emailing a booking request, this is not a confirmed booking. Confirmation will be sent via email as it is subject to vehicle availability.
PASSENGER INFO & CHILD RESTRAINTS
Infant; 0-3 years old.
Children aged 0-3 can be held on the lap of an adult travelling passenger.
Child; Up to 13 years old.
Children 3-13 years old must occupy their own seat.
Charged at the child rate (tours only) or at the per person/seat rate (transfers only).
At the time of booking, let Customer Service know you will be travelling with a child 0-7 years and a baby seat or child booster seat will be provided FREE on request.
Safety is paramount at Coast Tours and Transfers and your child’s life is priceless.
Passengers under the age of 16 years old must be accompanied by an adult at all times.
Proof of Concession is required when boarding.
You may be entitled to a full or partial refund depending on how much notice you give us;
Less than 7 days’ notice prior to departure; 50% of the fare is refunded.
Less than 48 hours notice of cancellation; no refund is given but we will be happy to reschedule services or provide gift certificates for use at a later date at the cost of $20 per person.
Please be on time for your departure as there are no refunds if you miss your pickup (transfers). Late departure for tours will result in less time attending each destination.
If your flight has been delayed, call Customer Service on 0400 152 362 and we will make every effort to accommodate your needs. At the time of booking, we recommend updating your flight details with us so our Operations Department can check the status of your flight and make alternate arrangements with our drivers, where possible.
TOUR TIMES / CHANGES
Our tours and transfers operate to Australian Eastern Standard time.
Whilst we will make every effort to have you back at your hotel/residence at the time indicated, this may be affected by circumstances beyond our control eg; traffic and/or weather conditions.
Coast Tours and Transfers reserve the right to cancel tours, change routes and itineraries or substitute vehicles without notice. Under these circumstances, we will work with you to reschedule, if possible, or provide a full refund or gift certificate for use at a later date.
REFUSAL TO BOARD
Drivers have the right to refuse any passenger to board a vehicle, if he or she feels that the passenger are aggressive or pose a danger to any other passenger or driver. If a passenger becomes aggressive during transportation the driver may request that the offending person exit the vehicle or instantly terminate the service. No refunds will be issued.
DAMAGES & CLEANING FEES
The hirer is liable for the behaviour of all their associated passengers and will be accountable for any damage caused to both the inside and outside of the vehicle and to its contents by themselves or any of the passengers on board.
With the exception of water, the consumption of food and beverages is not permitted in any vehicle. This policy ensures the health and safety of our passengers as well as the cleanliness and hygiene of our vehicles.
If there is any deliberate or inadvertent damage to the vehicle, its’ contents, or if elements have been misplaced, then the repair will be quoted at a cost with an additional administration fee charged by Coast Tours and Transfers to replace or repair the damaged/soiled objects.
Any repairs that are to be undertaken will be quoted accordingly by a certified repairer and/or cleaner.
The hirer accepts that there is a no smoking policy in the vehicle at all times. This is in accordance with legislation.
The company does not permit the consumption of illicit drugs whilst in the vehicle. Failure to comply may result in the termination of hire.
Coast Tours and Transfers accept no liability or responsibility for any delayed/cancelled flights, delays caused by traffic and/or traffic accidents, severe weather conditions or for any other circumstances beyond our control.
Coast Tours and Transfers does not accept responsibility for any losses, injury, death, damage or delays. While we will make every effort to keep our guests and their belongings safe, we recommend that our guests hold adequate travel insurance before commencement of service.
Coast Tours and Transfers accepts no responsibility for any lost or damaged luggage therefore please keep an eye on your luggage at all times.
Coast Tours and Transfers has full Government Accreditation as a Tour Operator and carries Business Liability, Public Liability and CTP Insurance.